Customers flock back to Keynsham shops

May 07 2021
Customers flock back to shops

Business has been booming in Keynsham since many shops were allowed to open their doors once again.

After months of coronavirus-related closures, non-essential retailers were able to welcome back their customers on April 12.

One of the shops that has been enjoying a busy trade is Scrumptious Sweets in the High Street.

Pam Garrie, who works in the family-run business with her daughter, said: “It has been lovely to see both old and new customers, along with our regulars who call in to buy their favourite sweets.

“We are very fortunate that our customer base spreads across such a wide age range - from a toddler wanting a Peppa Pig lolly, a teenager looking for all the new American sweets, and the senior citizen looking for his mint imperials and barley sugar.

“Also, just this last week we have been putting together party bags, filling jars with sweets for a wedding and taking an order for a baby shower, so all very positive signs of things getting back to normal.

“All our customers are absolutely lovely and very supportive. Many enquire as to how things are going.”

Face masks are worn and only a limited number of customers are allowed in at a time.

“People use our hand sanitiser upon entry and exit, and this is something I have noticed they have always done automatically.”

Pam says the business remains positive about the future and is about to launch a website that will allow customers throughout the UK to order its products online.

Business has also been good for Lauren and Hannah Saunders, of Beauty at Serendipity in Temple Street.

Lauren said: “We have been really busy since opening back up. We have welcomed lots of our loyal customers back and new ones.”

“Waxing is always highest on the list. However, pedicures, facials and massage have all been extremely popular since opening too.

“Our customers have been extremely supportive. We have had such lovely messages about reopening again. The most common is they are so glad some normality has returned, and they can have a pamper again.”

As part of Covid-19 safeguards, the salon’s front door is kept closed to limit the number of clients, and entry is by appointment only.

Lauren said: “Each room is thoroughly cleaned and disinfected after each client. We wear PPE, and our clients are asked to wear masks. We have maintained our normal high level of cleanliness while still making it relaxing and inviting.”

The salon is now feeling optimistic about the future.

Lauren said: “We are extremely grateful to still have a wonderful business. We are confident we can build our small business back up again.”

The Bello Capelli hair salon in Temple Street has been “really busy” since April 12.

Owner Lisa Hearse said: “Colours and cuts are what people want done ASAP.”

Covid safety measures – including disposable gowns, glass dividers between basins, and staff having their temperature taken on arrival – keep everyone safe but come at a financial cost.

Lisa said: “I’m a bit cautious about the future, as I know once the rush of all our clients coming in now is over, the salon could become quiet. But I really hope we can maintain a steady flow so the business can survive.”

Gemma Witcombe, owner of the Hair and Beauty Boutique in High Street, has also found her salon’s services in great demand.

“We’ve found it really busy. Everyone is desperate for their hair!”

She said customers have said they’ve been impressed by the Covid safety measures that have been put in place - which include PPE and lateral flow tests twice a week - even though they mean that the salon can only operate at half capacity.

About the future, Gemma admitted: “It’s going to be a struggle.”

But with her great team back together and customers so happy to return, she is confident that the business will recover.